Shipping and returns

Delivery Time

Delivery within Sweden normally takes 1–3 business days. For deliveries outside of Sweden, the estimated delivery time is 2–5 business days.

Please note that delivery times may be longer during periods of high order volume, such as during campaigns or holidays. We always strive to dispatch your order as quickly as possible.

Once your order has been shipped, you will receive a tracking number via email (applies to customers who provided an email address at checkout), allowing you to track your package throughout the delivery process.

 

Order Tracking

Your tracking number is automatically sent to the email address provided at checkout.
If you did not enter an email address but wish to track your order, please contact us and we will be happy to assist you.

 

Returns

You have the right to return products in unused and original condition within 14 days of receiving your order. A return fee of SEK 59 applies to returns and will be deducted from your refund.

Orders within Sweden

For orders placed from October 3, 2026 onwards, no physical return label will be included in the package. If you wish to make a return, please contact us by email with your order number. We will then send you a digital return label in the form of a QR code via email.

Take your return package to any PostNord service point and show the QR code. The service point will print the return label for you, and the package can then be handed in. The SEK 59 return fee will be deducted from your refund.

For orders placed before October 3, 2026, a physical return label is included in the package. Place the return label over the existing shipping label and drop off the package at any PostNord service point.

Your refund will be issued once we have received and approved the return in its original condition. Please note that the original shipping cost is non-refundable.

International Orders

For international returns, the customer is responsible for purchasing and paying for the return shipping.

Please send your return package to:

Måddish AB
De Geersgatan 12
115 29 Stockholm
Sweden

We recommend using a tracked shipping service for international returns, as we cannot be held responsible for packages that are lost during the return process. Returns that do not reach us cannot be refunded.

 

Exchanges

We do not offer direct exchanges.
If you wish to exchange an item, you are required to first return the product in accordance with our return policy and then place a new order for the desired item.

This ensures faster and more efficient processing.